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Frequently Asked Questions

Who can use Pet Retail Direct?

Pet Retail Direct is a Business to Business portal. Our site is available only to Independent Pet Retailers with a valid state sales tax resale certificate. Products purchased through Pet Retail Direct are not to be placed for sale on Third Party E Commerce websites.

Where are you located and how will I receive my orders?

Pet Retail Direct is located in Elk Grove, IL. We ship via FedEx, UPS and USPS directly from our warehouse to any Independent Pet Retail address within the US, (48 Contiguous States).

What are your shipping costs?

We offer free shipping and handling on all orders over $200.00. Orders under $200.00 will be processed with a 20% shipping and handling fee.

How do I view wholesale pricing?

You must be registered with Pet Retail Direct to view pricing information.

What forms of payment do you accept?

We accept PayPal and the following types of credit card payments: VISAMasterCardAmerican Express and Discover.

How do I register to view pricing and place orders?

To register, go to the Login tab and fill out the required fields. We will verify your application and e mail your logon information. It’s that easy!

What is your return policy?

We want you to be completely satisfied with our service and products. If you are dissatisfied in any way, contact one of our representatives and we will arrange for a full refund of any unopened product.

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