Policy – Pet Retail Direct

Puppy of labrador licking the face of woman sitting on the white leather sofa

Order Minimums

No minimum order requirements

Shipping and Handling Fees

Orders over $200 qualify for free shipping and handling.
A 10% shipping and handling fee will be applied to orders under $200.00.
All orders are shipped utilizing FedEx, UPS, or USPS.

Free Shipping on all Training Pad Cases

Training Pad case pricing includes all shipping and handling costs.

Shortages and Damages

Any order shortages or damages must be reported within 48 hours of receipt. Contact your Pet Retail Direct representative to arrange for product replacement.

Return Policy

All returns must be received within 30 days of order placement.
Return items must be in original unopened packaging.
Please contact your Pet Retail Direct representative to ensure that your return is processed correctly.
A 15% re-stocking fee, (minimum $5.00), will be applied to all returns.
Returns should be made via FedEx, UPS or USPS with insured delivery. All return shipping charges are the responsibility of the customer.

Payment Policy

We accept PayPal and the following types of credit card payments: VISA, MasterCard, American Express and Discover.