- No minimum order requirements
Shipping and Handling Fees
- Orders over $200 qualify for free shipping and handling.
- A 20% shipping and handling fee will be applied to orders under $200.00.
- All orders are shipped utilizing FedEx, UPS, or USPS.
Shortages and Damages
- Any order shortages or damages must be reported within 48 hours of receipt. Contact your Pet Retail Direct representative to arrange for product replacement.
- All returns must be received within 30 days of order placement.
- Return items must be in original unopened packaging.
- Please contact your Pet Retail Direct representative to ensure that your return is processed correctly.
- A 15% re-stocking fee, (minimum $5.00), will be applied to all returns.
- Returns should be made via FedEx, UPS or USPS with insured delivery. All return shipping charges are the responsibility of the customer.
- We accept PayPal and the following types of credit card payments: VISA, MasterCard, American Express and Discover.